Help center — Shopify, labels, orders & fulfillment

Fulfillment Nutra V1

V1 lets you browse the catalog, connect a Shopify store, create or synchronize eligible orders, receive an invoice, and track fulfillment.

Prerequisites

• A verified email address and active session.
• Legal name, country, company number, and tax ID before the first order.
• A delivery address in a covered country and an available payment method for the invoice.

Quickstart

• 1. Complete Settings > Account.
• 2. Browse products allowed for your plan and market.
• 3. Connect Shopify or choose Orders > Create an order.
• 4. Review product, quantity, address, shipping, and total.
• 5. Pay the invoice before preparation, then track status.

Before your first order

• Confirm that the business profile and tax details are complete.
• Choose a product available for your plan and its fulfillment market.
• Use the recipient's real details and review postal code, state or region, and country.
• Review product price, preparation, shipping, taxes, and services separately before payment.
• After creation, keep the short FN reference shown in Orders.

Connect Shopify

• Open Connected stores and choose Shopify.
• Enter the store domain requested by the secure flow.
• Authorize the app in Shopify, then return to the member app.

Order synchronization

The basic connection is included with Free. Eligible paid Shopify orders can synchronize. An unpaid order, unmapped product, or unsupported destination can be blocked.

Manual order

• Select 1 to 10 total units from authorized products.
• Enter recipient, address, city, postal code, and country.
• Review shipping, subtotal, and total before creating the invoice.

Invoice and payment

The order remains pending payment until the invoice is paid. Preparation does not begin before payment confirmation.

Sources and references

Each row shows its actual source: member-created order, Shopify, or API/CRM integration. The short customer reference uses FN-YYMM-XXXXXXXX and is used for search, support, and tracking.

• Historical technical links remain readable during the transition.
• source_order_id is your store or integration reference; it does not replace the FN reference.

Statuses and tracking

Financial status describes payment. Shipping status describes preparation and shipment. Carrier tracking appears when available.

Blocked orders

How shipping is calculated

The rate depends on destination country, the product's fulfillment market, and total physical quantity. The order summary uses the active rate table when the quote is produced.

Covered countries

The order country selector is the operational source of truth. If a country is absent or the quote is rejected, that destination is unavailable for this flow and must not be bypassed with another country code.

• Use the recipient's actual country.
• Enter an exact postal code and state/region when requested.
• Do not mix products from incompatible fulfillment markets in one order.

Preparation and timing

Transit time starts after payment validation, preparation, and actual carrier handoff. Address, stock, or label checks may happen first. Displayed dates remain estimates unless the order explicitly states otherwise.

Carrier and tracking

Once the carrier provides a number and link, the order page shows tracking. The link opens the carrier's official page. A shipped status without a link can mean tracking synchronization is still pending.

Open a return

Use Return stock. A valid order reference is required. The system verifies ownership and flow conditions before creating the request.

Address and receipt

After receipt, the parcel is inspected. Statuses cover request, authorization, receipt, inspection, and stock release when actually approved.

Fees and restocking

Return handling and transport are shown separately when applicable. The final amount depends on the parcel received and inspection; accepted liability may change or waive some fees.

An item is restocked only after receipt and approval. The request status—not proof of shipment alone—confirms availability.

Invoices

Each manual or API order creates an invoice payable before preparation. Use Settings > Billing or invoice history for amount, status, and available actions.

• The invoice uses the order or invoice currency; it is not forced to USD.
• Billing and, when applicable, shipping addresses appear as separate blocks.
• Use the invoice number in correspondence; technical identifiers remain internal.

What is billed

Payment methods

A card can be added through the secure flow in Settings. Fulfillment Nutra does not request processor credentials and does not receive the full card number.

Free and Starter

Browse and filter

Search covers name, SKU, and category. Market, category, and access filters narrow the list without changing catalog data.

Prices, markets, and availability

The product page shows the calculated member price, suggested price when available, market, and availability. A usable product must be allowed for the plan and delivery market.

Quantities and restrictions

A dropshipping order accepts 1 to 10 physical units in total. Locked products remain visible but cannot be added by a Free account.

Product page and reference

Open a product to review available data, download a label template when present, and submit a final file. SKU is the integration reference; product ID is used by the API.

Prepare the file

Download the template available on the product page. Keep dimensions, bleed, safe area, and technical statements. The accepted final file is a PDF up to 10 MB.

Submit and confirm

Select the PDF, complete the mandatory checklist, and confirm you reviewed target-market requirements. An incomplete submission remains blocked.

Create the artwork with Canva

• First download the exact PDF or AI template from the product page; dimensions vary by product.
• Open Canva from the label flow and create a design using the stated dimensions without changing bleed or safe area.
• Export one page as PDF Print, then upload that PDF to the secure Fulfillment Nutra review.

Statuses and corrections

Compliance responsibility

Profile and language

The avatar opens Settings. Save legal details and choose FR, EN, DE, or ES from the header; the choice is saved for the account.

For password recovery, account language takes priority; otherwise the page language, then browser language, is used, with French as fallback.

Account security

• Use a unique password and protect access to your email account.
• Sign out on a shared device.
• Immediately revoke and replace an exposed API key.

Data and privacy

• Share customer data only with services required for the order.
• Do not use real customer data in tests; use clearly marked synthetic data.
• Verify the recipient before exporting invoices, orders, or tracking data.

Quick diagnosis

• Refresh and confirm your session is active.
• Read the message and correct the named field or prerequisite.
• For Shopify, verify the selected store and connection state.

Contact support

Use the existing contact form. Include order reference, product, country, time, exact message, and steps tried. Never send passwords, API keys, or full card numbers.

Useful details by issue